hi33's Privacy Policy

1 Introduction

hi33 is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of their personal information. This Privacy Policy ("Policy") describes how hi33 collects, uses, stores, and protects your information.

By using the hi33 website and services, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this Policy, you are advised to stop using our services. We reserve the right to update this Policy at any time and will notify users appropriately of any significant changes.

This Policy applies only to services provided through the hi33 platform. We have no control over third-party websites or services and are not responsible for their privacy policies.

2 Information We Collect

When creating an account and using services on the hi33 platform, we collect various types of information. This information falls into two main categories:

2.1 Information You Provide Directly

Information you provide to us yourself includes:

• Full name and date of birth (for age verification — available only to users aged 21 or above)
• Email address and mobile number
• Postal address and district/division
• National ID card or passport details (for identity verification)
• Financial transaction details — information related to bKash, Nagad, Rocket, Upay, or bank accounts
• Information provided when contacting customer support

2.2 Automatically Collected Information

Information collected automatically while you use the hi33 platform includes:

• IP address and device type
• Browser version and operating system
• Platform usage patterns, login times, and session data
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

3 Purpose of Using Your Information

hi33 uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used to create and maintain your account, verify your identity, and ensure secure login. This information is also needed to process financial transactions such as deposits and withdrawals.

3.2 Security and Fraud Prevention

Your information is analysed to keep our platform secure and to prevent unauthorised access, fraudulent activity, and money laundering. hi33 stores your information using SSL encryption and advanced security technology.

3.3 Customer Support

Your contact information is used to resolve your complaints and requests and to provide 24/7 support. The hi33 customer support team is able to assist in both Bengali and English.

3.4 Promotional Communications

With your prior consent, hi33 may send you relevant offers, bonuses, and platform updates. You may request to stop receiving such communications at any time.

3.5 Legal Compliance

We may be required to provide information to comply with applicable laws and regulations, and in response to legitimate requests from government authorities.

4 Cookies & Tracking Technologies

The hi33 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

4.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — such as maintaining login sessions, ensuring security, and processing financial transactions. Disabling these cookies will prevent the platform from working properly.

4.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection and information needed for a personalised experience.

4.3 Analytics Cookies

We use analytics cookies to review platform performance and improve the user experience. This data is collected in aggregate form and is not used to identify specific individuals.

You can control cookies by changing your browser settings, though this may limit some services.

5 Sharing Information with Third Parties

hi33 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted partners to deliver services such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), technical infrastructure, and security verification. These partners use the information only for the specified purpose and under strict confidentiality agreements.

5.2 Legal Obligations

We may be legally required to disclose information under applicable laws in Bangladesh, court orders, or in response to legitimate requests from government authorities.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. Users will be notified in advance in such situations and will be given the opportunity to close their accounts.

6 Data Protection Measures

hi33 has implemented industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption, which safeguards your information from third-party interception.
• Secure Servers: All data is stored on secure, encrypted servers with strict measures in place to prevent unauthorised access.
• Access Controls: Only authorised staff can view your information, and only on a need-to-know basis.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in our systems.
• Two-Factor Authentication: Two-factor authentication is available as an additional layer of protection for account access.

However, no method on the internet is 100% secure. While we make every effort to provide the highest level of protection, it is not possible to completely eliminate all risks. In the event of a security breach, we will take immediate steps to notify affected users.

7 Data Retention Period

hi33 retains your personal information only for as long as necessary to fulfil the relevant purpose or to comply with legal obligations.

While your account is active: all your information is retained. After account closure: financial transaction records and identity verification information may be retained for a specified period as required by law. If you withdraw consent for marketing communications, your information will immediately cease to be used for that purpose.

8 Your Rights Regarding Your Information

As a hi33 user, you have the following rights regarding your own information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information we have stored about you.

8.2 Right to Rectification

If there are any errors or inaccuracies in your personal information, you may request a correction. hi33 will complete the correction within a reasonable time.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes and withdraw your consent. To do so, contact us directly at [email protected].

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact hi33 customer support via live chat or by email at [email protected]. We will process your request within a reasonable time.

9 Protection of Minors

hi33 strictly provides services only to users aged 21 or above. We do not knowingly collect personal information from minors. Age verification is in place at the time of registration, and if any minor's information has been collected, it will be deleted immediately.

If you suspect that a minor has created an account on hi33, please contact us immediately at [email protected].

10 Changes to This Policy

hi33 reserves the right to update or change this Privacy Policy at any time. For significant changes, we will notify users in the following ways:

• Displaying a notice on the platform's main page
• Sending a notification to the registered email address
• Updating the "Last Updated" date at the top of this page

Continued use of hi33 after updated policy is published will indicate that you have accepted the new policy. It is therefore recommended that you review this page from time to time.

11 International Data Transfers

Some technical service providers involved in delivering hi33's services may be located outside Bangladesh. In such cases, your information may be sent to and stored in another country. hi33 ensures that such transfers are carried out under appropriate safeguards and that the standards described in this Policy are maintained.