hi33 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the hi33 platform and its user ("you" or "member"). hi33 is an online gaming platform operated for users in Bangladesh, offering live casino, sports betting, slot games, and other entertainment games.

Some key definitions used in this document are provided below:

• "Platform" — The hi33 website, application, and related services.
• "Member" — Any person who has completed registration on hi33 and is using the platform.
• "Account" — Each member's own personal gaming account.
• "Real Money" — Any transaction made using actual money.
• "Bonus" — Any additional credit or reward granted by the platform.

By accessing the hi33 platform or creating an account, you confirm that you have read, understood, and agreed to abide by these terms in full.

2.1 Age Requirement

You must be at least 21 years old to open an account and use the services on hi33. Minors are not permitted to use this platform. hi33 reserves the right to verify age and may request appropriate proof.

2.2 Registration Conditions

The following conditions must be met to become a member:

• You must be a resident of Bangladesh.
• Each individual may hold only one account. Opening multiple accounts from the same device, IP address, or household is prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Registering under someone else's identity or any fictitious identity is strictly prohibited.
• You must be mentally capable, and opening an account under compulsion or in any adverse circumstance is prohibited.

It is your responsibility to keep your account password and login details completely confidential. hi33 will never ask for your password by phone or email. Allowing any third party access to your account is strictly prohibited.

You are fully responsible for all activity conducted from your account, even if a third party uses it without authorization. You are required to notify [email protected] immediately of any unauthorized access.

• Use a strong password and change it regularly.
• Always log out after using a public or shared device.
• Do not share your account details with anyone.
• If you notice any suspicious activity, contact support immediately.

4.1 Approved Payment Methods

The following payment methods are currently accepted on the hi33 platform: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major Bangladeshi banks). Transactions through any other method are not accepted.

4.2 Deposit Limits

• Minimum deposit amount: ৳300 (for each method).
• Deposited funds are generally credited to your account instantly.
• hi33 reserves the right to hold any unusual or suspicious transaction for review.

4.3 Withdrawal Conditions

• Minimum withdrawal amount: ৳500.
• Once a withdrawal request is approved, funds generally arrive via your chosen method within 10 to 45 minutes.
• Withdrawal requests may only be made through the same method used for the deposit, unless there are technical limitations.
• hi33 may place a withdrawal request on hold if identity verification has not been completed.
• Before withdrawing bonus funds, the specified wagering requirements must be met (see section 5 for details).

5.1 Welcome Bonus

A 100% bonus is available on the first deposit at hi33, up to a maximum of ৳10,000. This means depositing ৳1,000 gives a ৳1,000 bonus for a total balance of ৳2,000. However, if ৳22,000 is deposited, the bonus is capped at ৳10,000 and the total balance is ৳32,000.

5.2 Wagering Requirements

To withdraw bonus funds, you must wager 20 times the bonus amount. Wagering is calculated on the bonus amount alone — not on the combined total of the deposit and bonus. For example: receiving a ৳1,000 bonus requires ৳1,000 × 20 = ৳20,000 in wagers before any winnings from the bonus become withdrawable.

5.3 General Bonus Terms

• Each bonus offer has its own validity period; any unused bonus will be cancelled once it expires.
• Opening multiple accounts to take advantage of bonuses is strictly prohibited.
• hi33 reserves the right to modify, suspend, or cancel any bonus offer.
• Bonus balances cannot be withdrawn directly before the wagering requirements are met.
• A maximum win limit may apply to winnings earned using a bonus — the detailed terms of each offer will be stated separately.

The hi33 platform offers live casino, slot games, sports betting, and various other game types. Each game has its own rules, which are displayed on screen when the game launches.

• All game outcomes are determined through a fair and verifiable method (Random Number Generator), which ensures fair play.
• If a game result is unclear due to a technical error, hi33 reserves the right to void that round and refund the wagered amount.
• If a disconnection occurs mid-game, the result will be determined from the game history record.
• Using automated software, bots, or any artificial intelligence tools to place bets is strictly prohibited.
• In the sports betting section, markets and odds may change; the odds applicable at the time a bet is confirmed are considered final.

The following activities are strictly prohibited on the hi33 platform and may result in immediate account closure if violated:

• Using the platform for money laundering or processing illegal funds.
• Attempting to hack, scrape, or carry out any form of cyber attack on the platform's systems.
• Opening multiple accounts or using other people's accounts to take advantage of bonuses.
• Intentionally exploiting any game vulnerability or technical error.
• Harassing, threatening, or abusing other members or platform staff.
• Using fraudulent or deceptive payment methods.
• Assisting any minor in using the platform.

hi33 reserves the right to temporarily suspend an account to investigate any suspicious activity and may notify law enforcement authorities if necessary.

8.1 Account Closure by hi33

hi33 may suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• Providing false information during registration.
• Involvement in fraudulent or deceptive activity.
• Upon instruction from law enforcement authorities.

8.2 Account Closure by the Member

You may request to close your account at any time by emailing [email protected]. Any available balance will remain withdrawable before the account is closed, however bonuses with incomplete wagering requirements will be cancelled.

hi33 believes that gaming is a form of entertainment and should always be enjoyed responsibly. We place the highest importance on the mental and financial wellbeing of our members.

• Set a betting limit for yourself and stick to it.
• Do not wager more than you can afford to lose.
• Do not chase losses driven by emotion.
• If you feel that gaming is having a negative effect on your daily life, work, or relationships, seek help.
• You may request that your account be temporarily suspended if needed.

For more information and support, please read our Responsible Gaming page.

hi33 places great importance on the security of your personal information. The platform uses SSL encryption technology to keep all data secure. Your personal and financial information is never sold to third parties.

To learn more about how data is collected, used, and protected, please read our Privacy Policy. By using the hi33 platform, you consent to the data processing practices described there.

• Your information may be used for identity verification, fraud prevention, and service delivery purposes.
• Information may be provided to government agencies upon request to meet legal requirements.
• You have the right to request correction or deletion of your information.

All content on the hi33 platform — including logos, designs, game interfaces, software, text materials, images, and other assets — is the intellectual property of hi33 or its licensors.

You are granted limited permission to use the platform for personal, non-commercial purposes only. The following activities are strictly prohibited:

• Copying, reproducing, or redistributing hi33 content.
• Attempting to analyse or modify the platform's source code.
• Unauthorized use of hi33's brand name or logo.
• Automatically collecting (scraping) information from the platform's content.

hi33 always strives to provide a smooth and reliable service. However, hi33 will not be held responsible in the following situations:

• If the service is disrupted due to technical failures, server outages, or internet connectivity issues.
• Damage caused by issues with your own device, network, or software.
• Damage resulting from fraudulent activities by third parties (provided there is no negligence on the part of hi33).
• Force majeure situations — such as natural disasters, national emergencies, or government directives.

In any case, hi33's maximum liability will be limited to the actual amount you deposited in the relevant transaction.

hi33 reserves the right to amend, change, or update these terms and conditions at any time. In the case of significant changes, members will be notified via email or through a notice on the platform.

If you continue to use the platform after the updated terms have been published, you will be considered to have accepted the new terms. If you do not agree to the updated terms, you may request to close your account.

The latest terms and conditions will always be available on this page. Older versions may be provided upon request.

If you have any questions, comments, or complaints regarding these terms and conditions, please contact our support team.

The hi33 support team is available 24 hours a day, 7 days a week, in both Bengali and English:

• Live Chat: Log in to the platform to access direct chat support.
• Email: [email protected]

When submitting a complaint, please include your account details, transaction information, and a detailed description of the issue. hi33 is committed to handling all complaints fairly and impartially.